We want you to feel as passionate with your jewellery as we were when we made it. If for any reason you are not happy with your choice, you may return the jewellery within 30 days of delivery for a full refund, subject to meeting the requirements of our refund policy.
In this returns policy, the expressions “we”, “us” and “our” are a reference to BeTwisted (ACN 356 591 1236 882)
- Returns Policy
You may return new items sold and fulfilled online by BeTwisted within 5 days of delivery for a full refund. Contact our Customer Care team on sales @betwisted.com.au to initiate a return. We will need you to provide us with your reason for the return, and your order number, and contact details.
Items should be returned in their original product packaging with the original product tags attached and with all paperwork (such as certificates or instructions). Include a copy of your shipping confirmation email or order confirmation email in the package.
All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries. We require that returned items are insured during delivery (such as Australia Post ‘Extra Cover’) to safeguard against loss.
All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order excluding any delivery charges within 15 business days of receiving your returned item. BeTwisted will pay for any return shipping costs if the return is proved to be the result of our error or the item is damaged during transit or defective.
Items purchased from BeTwisted online can be returned to 9 Coombell Street Jindalee 4074 Queensland. Please ensure that you take a printed copy of your online tax invoice/ order fulfilment email to store to confirm your purchase details.
- Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- Governing law
This returns policy is governed by the laws in force in Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.
By using this web site you are agreeing to the terms of this returns policy.
We reserve the right to modify our returns policy as our business needs require.
We will post such changes on our web site, after which, your continued use of the web site shall be deemed to be your agreement to the modified terms.